Refund policy

Refund & Exchange Policy for SuperSeason

At SuperSeason, we currently offer Size Exchange and Damaged Product Replacement only. We aim to make the exchange process simple and transparent for our customers.

For any exchange or replacement request, please contact us at superseason.shop@gmail.com.

Exchange Policy – 5 Days

You can request an exchange within 5 days of receiving your order.

To initiate an exchange request, email us at superseason.shop@gmail.com with your invoice and product photo and the required product details.

Exchange Eligibility

To qualify for an exchange, the product must meet all of the following conditions:

The item must be unused, unworn, and in original condition
All tags must be intact
The product must be returned in its original packaging
A valid invoice, receipt, or proof of purchase must be provided

Damaged, Defective or Wrong Products

If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery.

Please provide:

Clear photos of the product and invoice
A clear unboxing video
Photos or videos showing the damage or issue
Your order ID or invoice details

After verification, we will arrange a replacement of the same product, subject to availability.

Important Conditions

Please note that an unboxing video is mandatory for processing damaged, defective, wrong-product, exchange, or replacement claims.

SuperSeason reserves the right to reject an exchange or replacement request in the following situations:

Request is raised after 5 days of delivery
Product has been used, worn, or damaged by the customer
Product is returned without its original packaging or tags
Damage is self-inflicted, including stains caused by makeup, perfume, deodorant, or similar products
Product belongs to a non-exchangeable category
Product was not purchased from SuperSeason

Non-Exchangeable Items

The following categories are generally not eligible for exchange:

Perishable goods such as food, plants, and flowers
Customized or personalized products
Personal care, beauty, and hygiene products
Hazardous or flammable products

If you are unsure whether a product is eligible for exchange, please contact our support team before placing your order.

Refund Policy

SuperSeason generally does not offer refunds.

However, in rare cases where a replacement is not possible, a refund may be approved at our discretion.

If a refund is approved:

The refund will be processed to the original online payment method
It may take up to 10 business days to process
Your bank or payment provider may require additional time to reflect the amount in your account

If you have not received an approved refund within 15 business days, please contact us at superseason.shop@gmail.com.